Frequently Asked Questions
Everything you need to know about your Björk Official Store experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, a second email will be sent containing a tracking number so you can follow its journey.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. Please note that delivery times may vary depending on your local customs processing speeds.
What is your return policy?
We offer a 30-day return window for all unused and unwashed items in their original packaging. Please visit our Returns Portal to start a request.
Which payment methods do you accept?
Björk Official Store accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout.
Are your products sustainably sourced?
We are committed to quality and ethical production. We work closely with our manufacturers to ensure fair labor practices and utilize eco-friendly materials whenever possible.
Can I change my shipping address after ordering?
If your order has not yet been processed for shipping, we can update your address. Please contact our support team immediately with your order number.